Customer Intelligence

InsideView Relationship Manager™
Relationship Manager is the industry's first customer intelligence solution designed specifically for account management professionals responsible for customer retention, upsell and cross-sell.

The Problem

Customer Churn is both prevalent and costly. Competitors infiltrate your accounts using inbound marketing with provocative content. Your customers download this content and, in effect, invite them to call. They now have your customer's ear.

Moreover, accelerating management turnover at customer organizations is causing complete re-starts in your customer relationships. Executive sponsors leave and you're left scrambling for executive support… before it's too late. And your Account Managers are ill-equipped to build the broader relationships needed to minimize these risks.

The reality is that customer churn is very costly. A study by Mikael Blaisdell, the leading expert in customer retention, demonstrates that, after 5 years, a company with a 20% churn rate is a 30% smaller company than a similar company with a 5% churn rate.

The Solution

The top proven method for building B-to-B customer loyalty is the use of tailored business insights to develop trusted relationships across your customer's organization. (Corporate Executive Board, Challenger Research)

InsideView Relationship Manager

Relationship Manager brings together time-sensitive business and executive insights, contact information and executive connections to build a broad relationship footprint with key decision makers and influencers, and stay on top of critical business and executive changes across the company.

Relationship Manager allows you to:

• Receive alerts when sponsors in your customer accounts change jobs
• Learn if / how you're connected to decision makers within your accounts
• Access information and insights on your accounts all in one location
• Find and convert cross-sell / upsell opportunities through business insights that are pushed to your account managers

Key Benefits
Reduce Customer Churn up to 25%
• Never get surprised by company or executive changes
• Expand your relationship footprint to reduce risk
• Significantly improve Account Manager productivity and impact
• Navigate the organization to identify influence, power, and budget
• Find and close upsell and cross-sell opportunities
Limited Time FREE Trial
Learn More about Relationship Manager today!
(5 user minimum, annual subscription only)


Sample Features

Smart Agents: An early warning system for relationship risks and new business opportunities.
Sent daily in email to your account managers.


Connections: Expand Your Relationship Footprint by finding, following and connecting with the right
people at your accounts!

   Reduce Customer Churn up to 25%
Cost of Customer Churn Study

Learn about the cost of customer churn, what drives churn, what you can do about it, in this whitepaper by Blaisdell, the leading expert on customer retention and growth.

Download Whitepaper Now