Companies across the world are agreeing that social media is changing the landscape of how customers interact with brands. Airlines use social media tools like Twitter to stay on top of customer service needs, companies use social media as a marketing tool to stay engaged with customers. The growing popularity of sites like Facebook, Twitter and LinkedIn have become a breeding ground for conversations. [tweetmeme source= “insideview” only_single=false]
Sales Teams Need Social Media
What is rarely talked about it the need for sales teams to be active on Twitter and other social networks like LinkedIn. On a base level, sales people need to be aware that social media and social selling can have a measurable impact on their win rates. CSO Insights recently published a paper called “The Sales Intelligence Challenge” that addressed this. InsideView was involved in a Webinar with CSO Insights on this topic also. It was found in their research that B2B Sales win rates were highest when sales people used sales intelligence tools like InsideView.
Social Media is the Key
There is too much information available online these days that a sales person is walking blind if they are not using it in some way. Sales prospecting lists for contact data is fine but it’s not very effective on a large scale. Gathering contact information is only the first step in an effective sales process. The real intelligence comes from contact data and the relevant information about that contact.
Most times this means that sales people are opening up several tabs in their browser to run searches in LinkedIn, Twitter, Blogs and Google to see what they can find on their contact so a phone call or other engagement can seem timely and be well received from the prospect. Knowing more about your prospect, their company and industry is NOT provided by contact data or prospect lists.
The best sales professionals are gathering recent news and relevant information about prospects and companies by looking at social media for the sales intelligence needed to drive the conversation.