Privacy Policy for Microsoft Dynamics CRM Users

TRUSTe Privacy Certification

LAST UPDATED: November 27, 2017

This Privacy Policy was prepared because InsideView Technologies, Inc. (“InsideView” or “We” or “Our”) believes that you should know as much as possible about InsideView’s practices in connection with the services hosted by InsideView (the “InsideView Hosted Service”) within the Microsoft Dynamics CRM. It describes the information We collect on, or make available through, Microsoft Dynamics CRM what may happen to that information, the security measures that We use, your rights with respect to your information stored or displayed in or through the InsideView Hosted Service and collected in connection with your use of the InsideView Hosted Service or the development the InsideView Hosted Service including the Database. If you have questions or concerns regarding this Privacy Policy, you are welcome to contact us as provided in the Contacting Us section of this Privacy Policy. Any capitalized terms not defined in this Privacy Policy are defined in the Terms of Use located at https://www.insideview.com/msft-terms.  We participate in and comply with the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Frameworks with respect to data We process from Europe.  For further information, see section 8 below.
.

1) Information We Collect for Our Database

InsideView develops and maintains a database (the “Database” or “InsideView Database”) of company and individual business contact profiles (either or both, “Profiles”).

Information collected for the development of an individual Profile and/or published in an individual Profile on the InsideView Hosted Service may include: name, title, company, current position, prior position, salary, publications, articles by, about, or quoting an individual, links to social media postings by or about the individual, professional contact information and similar information relating to the professional sphere of an individual.

Information collected for the development of a company Profile and/or published in a company Profile on InsideView may include: the name and title of the company’s officers and certain company employees, information obtained from the company or published by third parties.

Our Sources of Information
InsideView collects information about individuals and companies from a variety of publicly available and other sources, such as company websites, company blogs, non-confidential corporate records or reports (for example, SEC filings, commercial registers), press releases, news articles, magazines, social media sites (if not marked private), and other content published by or on behalf of a company or published by data brokers or third parties in accordance with their terms and conditions for the collection, disclosure and sharing of information.

InsideView also collects information about individuals and companies from government publications in accordance with their terms and conditions for the disclosure and sharing of information.

InsideView may also receive some information directly from the individual or company whose Profile is featured in the Database. Subscribers and other individuals, companies, or other third parties who know facts about a particular individual or company may contribute some information to the Database about that individual (name, title, email, phone, social profile link (Facebook and Twitter)) or company (name, URL, address, phone, industry, revenue, employee count).  . InsideView endeavors to confirm possible accuracy of information contributed by individuals, companies, subscribers and other third parties before it is added to the Database.

Finally, We may derive facts about a particular individual or company from other facts We know about other individuals or companies. We endeavor to verify these derived facts before they are added to the Database and further processed as described in this Privacy Policy.

Any collection of information about individuals is subject to the conditions that:

(i) there is no reason to believe that the data subject has a legitimate interest in objecting to or would object to the collection, recording or alteration of the information and such use of the information does not prejudice the data subject’s rights and freedoms; and either

(ii) the data can be acquired from generally accessible sources or We would be allowed to publish them, unless the data subject has a clear and overriding legitimate interest in objecting to the collection, recording or alteration or has told us that they do not consent to the processing; or

(iii) We have a legitimate interest in processing the information and point (i) above does not apply.

How We Use the Information We Collect
The information collected as described above is then compiled, edited and organized through InsideView’s unique proprietary CRM intelligence application in order to create a Profile for each individual or company.

Each individual or company Profile is integrated into the InsideView Database, some or all of which may be part of the InsideView Hosted Service. Subscribers of the InsideView Hosted Service may have access to the Database and, as such, might conduct searches and save the identified Profiles meeting their search criteria for their own internal purposes. Subscribers might also contact individuals or companies using the contact information contained in Profiles. For example, an InsideView subscriber might use the Database in order to identify the specific individual who may be a decision maker in a company, to update or complement the dataset on the individual in his own database or to identify connections to an individual and then use them for its business purposes in accordance with the applicable statutory provisions.

InsideView reserves the right to verify whether your retrieval of the information contained in the Database including the Profiles is in accordance with the applicable Terms of Use.

.

2) Information We Collect From Our Subscribers

Information Our Subscribers Provide About Themselves or Their Business
Our primary goal in collecting personal information from subscribers of the InsideView Hosted Service is to provide them with a smooth and efficient experience while communicating with us and using InsideView. This allows us to provide customized services and features that are most likely to meet subscribers’ needs and that make their experience easier and quicker.

When an individual registers to use the InsideView Hosted Service, InsideView requires the individual to provide us with contact information such as name, company name, and email address. InsideView may then use the contact information provided to reach the individual via email or phone such as when the individual submits a support request.

Once registered for the InsideView Hosted Service, a subscriber is able to add companies to his or her watch lists. We will retrieve and share information of interest to a subscriber, such as noteworthy events, address, phone number, and names of contacts on the companies that the subscriber wishes to watch.

Usage Data We Gather
We also receive and store certain types of information whenever an individual interacts with the InsideView Hosted Service. InsideView automatically receives and records information on its server logs from the individual’s browser including the individual’s IP address, browser type, date/time stamp, InsideView cookie information, the page(s) that the individual requested, and the referring/exit pages. We may combine this automatically collected log information with other information We collect about you. We do this to improve services We offer you and site functionality.

Cookies
Cookies re small amounts of data sent to an individual’s browser from the InsideView Web servers and stored on the individual’s hard drive. InsideView uses cookies to deliver the InsideView Hosted Service, e.g. to maintain an authenticated session for the user. If an individual chooses not to accept cookies, his or her ability to use InsideView might be limited.

Correspondence
If an individual corresponds with InsideView via email, or other method regarding his or her activities or postings on the InsideView Hosted Service, InsideView will treat that email or other correspondence as ordinary business correspondence and will retain it according to its standard corporate information retention policies.

.

3) Our Use and Disclosure of Subscriber Information

Except as set forth in this Privacy Policy or under express permission from the subscriber, at no time will We share the personal information that subscribers submit for InsideView access with anyone, including other subscribers.

Subscriber’s Permission
When subscribers provide us with personal information and request us to include in a published individual Profile about the subscriber or any information to include in a published company Profile, the subscriber gives us permission to use and disclose that information for the purpose of providing the InsideView Hosted Service as described above.

Subscribers’ Information
We use information We maintain about subscribers and other information We obtain from Our subscriber’s current and past activities on the InsideView Hosted Service: (1) to perform the InsideView services requested, including emailing administrative and service notifications; (2) to operate and improve the InsideView Hosted Service, including using aggregated InsideView Hosted Service usage data to understand utilization and improve the InsideView Hosted Service; (3) to resolve disputes; (4) to troubleshoot problems and enforce Our Terms of Use; and (5) to allow subscribers to post comments within the blog section of the InsideView Hosted Service as well as submit testimonials and allow us to post these statements and testimonials along with the subscriber’s name on the InsideView Hosted Service; all as far as permitted by applicable law or based on consent of the subscriber

Subscribers should be aware that comments and posts may be read, collected and used by others who access them.

Subscribers may contact us to request removal of personal information from Our blog or testimonials. See the Contacting Us section of this Privacy Policy for contact details. As a subscriber, in some cases We may not be able to remove your personal information, in which case We will let you know if We are unable to do so and why.

IP Addresses
InsideView uses IP addresses to help diagnose problems with Our servers and to administer the InsideView Hosted Service. Generally, IP addresses tell us the location from which a person is connecting to us, what service provider the person is using, and which parts of the InsideView Hosted Service the User is visiting. We reserve the right to track IP addresses for the purposes of fraud prevention, and We reserve the right to release IP addresses to legal authorities. We delete IP addresses when they are no longer needed for the purposes stated in this Privacy Policy.

To whom we may Disclose Information
InsideView may need or be required by law or legal process to disclose information about subscribers or Profiles to third parties. This includes: (a) to actual or potential parties to a lawsuit that InsideView is or may become involved in as required by law and when We believe that disclosure is necessary to protect Our rights; (b) to comply with a facially valid judicial or governmental subpoena, warrant, or other order or legal process served on InsideView by a court or a government institution that has asserted its lawful authority to obtain the information under local law; (c) if InsideView reasonably believes that such disclosures will potentially mitigate its liability; or (d) to enforce or defend its rights or any of its policies (such as the Terms of Use Agreement).

Disclosure to Service Providers
InsideView may engage third parties to perform necessary business functions on its behalf, such as outside contractors or service providers (e.g. hosting company, consultants) to manage the InsideView Hosted Service operations. If it is necessary to perform their functions, these third parties may have access to individual or company information or Profiles. These third parties are required not to use any information or Profile for any purpose other than to provide services to InsideView. They are also required to protect the information and Profiles with adequate reasonable security measures.

Transfer to Acquirer or Successor Entity
Finally, if InsideView sells a substantial portion of its assets or is acquired, reorganized, merged into another entity, goes out of business or enters bankruptcy, it is likely that subscriber, Profile and other business information (including the InsideView Database) will be one of the business assets transferred in connection with such a transaction. You acknowledge that such transfers may occur and that any acquirer or successor of InsideView or its assets may continue to use your personal information as set forth in this Privacy Policy. You will be notified via email and/or a prominent notice on Our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Outbound Links
InsideView contains links for subscribers to access other sites. InsideView is not responsible for the privacy practices or the content of such Web sites. We encourage subscribers to review the policies of these sites.

Social Media Features
The InsideView Hosted Service includes social media features that allow you to access information from social media sites such as Facebook and Twitter.  This includes features like viewing and responding to messages, importing profile information, and viewing friends/connections.  These features are completely optional and are only enabled if you choose to grant access to InsideView using your existing social media site login credentials.  Since you must be authenticated in order to use these features, the social media sites may collect your IP address and may set a cookie in order to enable the features to function properly. The provider of the relevant social media site is responsible for the collection, processing and use of your information in course of your interactions with this site. Therefore, your interactions with these social media sites are governed by the privacy policy of the company providing it. 

Third Party Apps
Subscribers may use Third Party Apps that are connected to the InsideView Hosted Services. The use of such apps is completely optional. Third Party Apps may provide additional features that are not part of the InsideView Hosted Service, such as the detection of connections between individuals or of individuals to companies. If a subscriber chooses to use a Third Party App, We may access and use Subscriber Content, such as the name, the company name, the job title and the email address of the subscriber, or basic account information as required for enabling the provider make available the Third Party App or to facilitate interoperation of the Third Party App with the InsideView Hosted Service. We are not responsible for the collection, processing and use of your information by the Third Party App. These processing operations are governed by the privacy policy of the Third Party App provider. However, subscribers may choose to integrate results of these processing operations into the InsideView Hosted Service, such as connections with other individuals or companies that were determined by the Third Party App. Furthermore, subscribers may also choose to share these results with other users of the InsideView Hosted Service within their account.

.

4) Opting Out, Accessing, Correcting, Updating, and Removing Information

Additions, Corrections – Individuals
Any individual has the right to obtain access to the Profile and Information that We hold about him or her.

If the individual determines that the Profile is incomplete or that factual information about him or her or the company is incorrect (e.g., wrong college degree), he or she may propose an addition or correction. We will accept and implement the proposed addition or correction upon receiving adequate proof of the authenticity and accuracy of the supplied information and if the supplied information meets Our selection criteria and internal policies regarding information collected for the creation of Profiles.

To request access, addition or correction of your Profile information, please contact us as indicated in the Contacting Us section below. We will respond promptly in accordance with Our internal policies on access, addition or correction to Profiles and sources of information.

If an individual determines that information about another individual is incorrect, he or she may propose a correction. We will accept and implement the proposed correction upon receiving adequate proof of the authenticity and accuracy of the supplied information or upon Our confirmation of its incorrectness.

Additions, Corrections – Subscribers
Subscribers may update or change their registration information (and their Profile) by editing their user or organization record. To update a user Profile, please click on “My Profile” or email us at support@insideview.com if you require any assistance.

Opting Out – Individuals
An individual has the right to request that InsideView unpublish, remove, or make unavailable to third parties any information about him or her from the InsideView Databases or disconnect a link to another site. We will respond promptly in accordance with Our internal policies on access to Profiles.

To request that InsideView unpublish your Profile or remove a link, please contact us as indicated in the Contacting Us section below.

Please note that while access by general subscriber population will be discontinued, We may retain and use some or all Profile information as necessary for the management of the Database (for example, to identify your name and profile as blocked from publication) or to comply with Our legal obligations, resolve disputes and enforce Our agreements.

Administrative Notices
Individual subscribers designated as “administrators” may receive administrative notices, which are not promotional in nature.

Companies
The authorized representative of a corporation or other business or entity (other than a natural person) may obtain access to the company’s Profile and be informed about the source of the information used to create that Profile.

If an authorized corporate representative determines that the Profile of the entity is incomplete or factual information about the company is incorrect, he/she may propose an addition or correction or deletion. We will accept and implement the proposed addition or correction or deletion upon receiving adequate proof of the authority of the individual to request a correction or deletion on behalf of the entity and proof of the authenticity and accuracy of the supplied information and given the supplied information meets Our selection criteria and internal policies regarding information collected for the creation of Profiles.

Please note that while access by general subscriber population will be discontinued, we may retain and use some or all Profile information as necessary for the management of our Database (for example, to identify your name and profile as blocked from publication) or to comply with our legal obligations, resolve disputes and enforce our agreements.

Administrative Notices
Individual subscribers designated as “administrators” may receive administrative notices, which are not promotional in nature.

Companies
The authorized representative of a corporation or other business or entity (other than a natural person) may obtain access to the company’s Profile and be informed about the source of the information used to create that Profile.

If an authorized corporate representative determines that the Profile of the entity is incomplete or factual information about the company is incorrect, he/she may propose an addition or correction or deletion. We will accept and implement the proposed addition or correction or deletion upon receiving adequate proof of the authority of the individual to request a correction or deletion on behalf of the entity and proof of the authenticity and accuracy of the supplied information and given the supplied information meets our selection criteria and internal policies regarding information collected for the creation of Profiles.

.

5) Security

InsideView uses industry standard security measures in an effort to protect against the loss, misuse, and unauthorized access, disclosure, alteration and destruction of the information under Our control. We implement measures designed to protect personal information once it is received by or available through via Microsoft Dynamics CRM, including but not limited to the following: limited and controlled access by employees, servers and data stored in a secured location, security software and hardware (such as firewalls, encryption, Secure Socket Layers) where appropriate and cost effective.

User passwords are used to secure access to the InsideView Hosted Service and subscriber information. We encrypt the transmission of user IDs and passwords using Secure Socket Layers (SSL)/ Transport Layer Security (TLS).

As a subscriber, you may choose to have InsideView remember you on your computer; InsideView will automatically log you in by storing your user ID (but not your password) in a cookie in your browser. Our login page provides a service for subscribers to obtain a new password in case they forget their password.

When subscribers enter sensitive information (such as the email address), We encrypt that information using secure socket layer technology (SSL).

If a subscriber uses the InsideView  Hosted Service via Microsoft Dynamics CRM and has concluded the standard contractual clauses as approved by the European Commission (“Standard Contractual Clauses”) with Microsoft Corporation as Data Importer and with us as a subprocessor, the technical and organizational security measures implemented by us are described in Appendix 2 to the Standard Contractual Clauses.

While We endeavor to implement reasonable security measures, We do not guarantee that Our safeguards will always work. InsideView will not be liable for unauthorized disclosure of Profile or other information that occurs through no fault of InsideView, including, but not limited to, error in transmission, misuse of a subscriber’s password and login credentials, a subscriber’s failure to comply with its security obligations, and the unauthorized acts of InsideView’s employees. Transmissions protected by industry standard technology and administered by humans cannot be guaranteed to be secure. Our liability as a subprocessor under the Standard Contractual Clauses – if applicable – remains unaffected.

.

6) Single Sign On

You may be able to log in to the InsideView Hosted Service using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate Our sign up form.  However, InsideView is not responsible for the collection, processing and use of your information by third party providers of sign-in services. Any such processing operations are governed by the privacy policy and/or other terms and conditions of the third party sign-in service provider.

.

7) International Transfers

Personal information held in the InsideView Database may be transferred, stored, maintained, and processed in the United States or in other countries where We have facilities or where We have engaged a service provider. This storage, maintenance or processing will be performed under privacy and security laws and standards that may not be as protective as those in your jurisdiction. If you have any concern about the above, you can have your Profile removed or unpublished from the Databases as explained above.

For individuals in the EU (including the UK and Switzerland, collectively “Europe”), please see below for information on Our participation in the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework.

.

8) EU-U.S. and Swiss-U.S. Shield

InsideView participates in and has certified its compliance with the EU – U.S. and the Swiss – U.S. Privacy Shield Frameworks (collectively, “Privacy Shield”) as set forth by the U.S. Department of Commerce regarding the collection, use and retention of all personal data transferred from the Europe Union and Switzerland to the United States.    We have certified adherence to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfers, Security, Data Integrity and Purpose Limitation, Access, Recourse, Enforcement and Liability in respect of all personal data received in reliance on the Shield.  To learn more about the Privacy Shield, and to view Our certification, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov.

InsideView is responsible for the processing of personal data it receives under the Privacy Shield and subsequent transfers to a third party acting as an agent on its behalf, unless We prove that We are not responsible for the event giving rise to the damage.

With respect to personal data received or transferred pursuant to the Privacy Shield, InsideView is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.   In certain situations, InsideView may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We commit to giving you an opportunity to opt out if personal information We control about you is to be used for a purpose materially different from those that are set out in this Privacy Policy. If you have any questions or concerns regarding Our use of data or our Privacy Shield certifications, you can contact InsideView using the contact information provided below and We will respond within 45 days of receipt.  If you have an unresolved privacy or data use concern that We have not addressed satisfactorily, please contact Our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.  Under certain conditions, more fully described on the Privacy Shield website [https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

.

9) Retention

We will retain personal data We process on behalf of Our customers for as long as needed to provide the Service, as necessary to comply with our legal obligations, to resolve disputes, and to enforce Our agreements.

.

10) Notification of Changes to the Privacy Policy

If We decide to change Our Privacy Policy, We will post those changes to this Privacy Policy so individuals are always aware of what information we collect, how We use it, and under what circumstances, if any, We disclose it. If however, We are going to use individual personal information in a manner different from that stated at the time of collection, We will either notify you by email (sent to the email address specified in your account) or by posting a notice on the InsideView Hosted Service, or comply with other procedures as required by applicable laws, prior to the change becoming effective. We encourage you to periodically review this page for the latest information on Our privacy policy practices.

.

11) Contacting Us

If you have questions or concerns regarding this statement or wish to unpublish your Profile or remove a link, you should first contact InsideView by sending email to privacy@insideview.com, or by mail to:

InsideView Technologies, Inc.
Attn: Legal Dept / Privacy Officer
444 De Haro Street, Suite 210
San Francisco, CA 94107

.

12) Special Terms Applying to Profiles

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INSIDEVIEW IS NOT RESPONSIBLE OR LIABLE TO ANY INDIVIDUAL OR COMPANY FOR THE ACCURACY, CONTENT, COMPLETENESS, LEGALITY, RELIABILITY, OR AVAILABILITY OF THE PROFILE INFORMATION OF THAT INDIVIDUAL OR COMPANY.

PROFILE INFORMATION IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. IN PARTICULAR, IT SHALL NOT APPLY WITHIN THE SCOPE OF STANDARD CONTRACTUAL CLAUSES CONCLUDED WITH A DATA CONTROLLER WITHIN THE EEA. IN THIS CASE THE PROVISIONS OF THESE STANDARD CONTRACTUAL CLAUSES SHALL PREVAIL

IN NO EVENT SHALL INSIDEVIEW OR ITS LICENSORS HAVE ANY LIABILITY TO ANY INDIVIDUAL OR COMPANY FOR ANY DAMAGES OF ANY FORM HOWEVER CAUSED UNDER ANY OTHER THEORY OF LIABILITY, WITH RESPECT TO THE CONTENT, USE, AVAILABILITY, OR UNAVAILABILITY, OF THE PROFILE INFORMATION OF THAT INDIVIDUAL, OR FOR ANY OTHER REASON. THE FOREGOING DISCLAIMER SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

InsideView is headquartered in the State of California. Its practices with respect to the handling of Profile or Personal Information are governed by the laws of the State of California, except for its conflicts of law principles, with the exception of data handlings within the scope of Standard Contractual Clauses concluded with a data controller within the EEA which shall be governed by the law of the EEA Member State in which the data exporter is established, and will be subject to the sole and exclusive jurisdiction and venue of the courts seated in San Francisco, California, USA. Within the scope of the Standard Contractual Clauses concluded with a data controller within the EEA, a data subject may also refer the dispute to the courts of the EEA Member State in which the data exporter is established

powered-by-insideview

Home | Terms of Use | Privacy Policy
Copyright 2015 InsideView Inc. All rights reserved.